What is your average shipping timeline for online purchases? 3-5 days normally.
What is your return/exchange policy? Lifetime returns and exchanges. Merchandise will be inspected and if damaged or altered, exchanges and returns are null and void.
How long do repairs take? 2-3 weeks from take-in to delivery.
How long do custom pieces take from design to delivery? 2-4 weeks depending on the project.
What does it take to repurpose my jewelry? 1. Bring in your old jewelry for assessment 2. design with Pasquale your new pieces 3. pay for labor and/or new materials and 4.expect delivery for new pieces 3-4 weeks later.
What are the types of Gemological Labs you deal with for diamonds? We use only GIA and EGL USA graded diamonds. Sometimes we also sell uncertified stones and other lab such as HRD from Antwerp. Honesty, transparency and disclosure are the DNA of our business and the distinctions between them are clearly explained to our clients.